GetFixAR

Terms and Conditions

Last updated: October 25, 2025

1. Agreement to Terms

These Terms & Conditions (“Terms”) govern your use of the appliance repair services provided by GetFixAR (also: “we,” “us,” “our”) to you (“Customer,” “you,” “your”), including scheduling, repair, maintenance, installation, and any other related services (collectively, the “Services”). By scheduling or permitting us to begin service, you acknowledge you have read, understood, and agree to these Terms.

2. Services Provided

We will schedule and attempt to perform diagnostic, repair, maintenance or installation services on the appliance(s) as agreed between us. Actual results depend on the condition of the appliance, availability of parts, access and safety, and your cooperation. Our appliance repair services are provided exclusively within the state of Texas. We reserve the right to decline service requests from outside this area.

3. Appointment, Access & Customer Responsibilities

  • You must provide safe and reasonable access to the appliance at the scheduled appointment time.
  • You must ensure the appliance and area meet relevant safety and code requirements and provide any necessary utilities, clearances, or permissions.
  • If our technician is prevented from performing the Services due to lack of access, unsafe conditions, or your failure to provide required information, you may incur additional charges or reschedule at your expense.
  • You warrant that the appliance is used according to manufacturer instructions and is in a condition to be serviced.

4. Estimates, Pricing & Payment

  • We will provide an estimate (if applicable) based on your description of the issue. The final price may vary after inspection.
  • All prices are in U.S. Dollars and exclusive of applicable taxes unless otherwise stated.
  • Payment is due upon completion of service unless otherwise agreed in writing.
  • If you cancel or reschedule with less than [insert number] hours’ notice, a cancellation or reschedule fee may apply.

5. Use of Contact Form

The contact form provided on our website is for genuine customer inquiries regarding our appliance repair services. By using the contact form, you agree not to submit any of the following:

  • Unsolicited commercial messages (spam).
  • Marketing, advertising, or promotional materials for other services or products.
  • Any messages intended to solicit business from us.

We reserve the right to ignore and delete any messages that violate this policy.

6. Parts, Labor & Limited Warranty

  • Replacement parts supplied by us are warranted for [insert length, e.g., 90 days] from the date of installation.
  • Our labor is warranted for [insert length, e.g., 30 days] from the date of service completion.
  • This limited warranty covers only the specific part(s) replaced and labor performed by us; it does not cover defects or failures resulting from misuse, neglect, improper installation by others, acts of God, normal wear and tear, or modifications/repairs by a third party.
  • Any warranty claim must be submitted in writing within the stated warranty period, and we must be given the opportunity to inspect the appliance before any warranty remedy is provided.
  • We reserve the right, at our option, to repair or replace the part(s) or refund the labor portion of the initial repair—but our liability under the warranty is strictly limited to the chosen remedy.

7. Limitation of Liability

  • To the maximum extent permitted by Texas law, we shall not be liable for any indirect, incidental, special or consequential damages (including loss of use, loss of income, spoilage of food, property damage or other economic loss) arising out of or in connection with the Services.
  • Our total aggregate liability under or in connection with the Services, whether in contract, tort (including negligence), strict liability or otherwise, shall not exceed the amount you paid us for the specific service giving rise to the claim.
  • You acknowledge that the appliance repair process has inherent risks and that we have advised you of such risks.

8. Dispute Resolution & Arbitration

  • Any dispute, claim or controversy arising out of or relating to these Terms or the Services (collectively, “Dispute”) shall be resolved exclusively by binding arbitration, to the extent permitted by law, under the rules of [insert arbitration body] in [insert location, e.g., Texas].
  • You and we each waive the right to a trial by jury or to participate in a class action, collective action, or representative action.
  • The arbitrator’s decision shall be final and binding on you and us, and may be entered as a judgment in any court of competent jurisdiction.
  • Each party shall bear its own attorneys’ fees and costs, unless the arbitrator determines otherwise.
  • Nothing in this Section shall prevent you from filing a complaint with the appropriate state agency, to the extent permitted by law.

9. Consumer Protection & Your Rights

  • These Terms do not affect your statutory rights under Texas consumer protection laws, including but not limited to the Texas Deceptive Trade Practices‑Consumer Protection Act (“DTPA”). You retain all rights and remedies under those laws to the extent they cannot be waived.
  • You are entitled to provide accurate information and expect us to perform services with reasonable care and skill.

10. Force Majeure

We shall not be liable for delays or failures in performance caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, supply-chain disruptions, acts of government, or third-party delays.

11. Governing Law & Jurisdiction

These Terms and all Services shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflicts of law rules. Any court having jurisdiction may enter judgment on the arbitrator’s award (if arbitration is used) and the parties submit to that jurisdiction.

12. Amendment

We reserve the right to revise or amend these Terms from time to time by posting the updated version on our website and/or providing notice to you. Your continued use of our Services after such notice indicates your acceptance of the new Terms.

13. Severability

If any provision of these Terms is found to be invalid, illegal or unenforceable under applicable law, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

14. Entire Agreement

These Terms, together with any written estimate or service agreement between you and us, constitute the entire agreement between you and GetFixAR regarding the Services, and supersede any prior or contemporaneous understandings or agreements, whether written or oral.

15. Contact Us

If you have any questions about these Terms and Conditions, please contact us.